CAN I PICK UP MY ORDER?
No, amigo. We keep our doors closed to the public. Not because we have anything to hide (well, apart from the lovable chaos that we call our office), but because we are truly webshop only.
IS MY WHISKY INSURED DURING TRANSPORT?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers visual tracking and a premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. Purchased Route+ and need to file a claim? File here. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. Look for the following button at checkout if you would like to add Route+ to your order:
CAN MUST HAVE MALTS SHIP TO THE UNITED STATES?
Yes, we can! Unfortunately though, we can not ship to the following States: Alabama, Arkansas, Iowa, Kentucky, Mississippi, North Dakota, Pennsylvania and Utah.
MY CREDIT CARD PAYMENT IS TIMING OUT. WHY IS THAT?
To protect you and us against credit card fraud, our payment provider Mollie has implemented a 2-factor authentication method. When securely buying from our store using your credit card, you will receive a message from your bank in which you are asked to authorize the payment. However, some American banks do not offer this verification method to their customers. In these cases our payment provider is not able to securely accept the transaction. In order to safely shop with us, please contact your bank or select Apple Pay to complete the transaction.
WHAT SHIPPING METHOD DOES MUSTHAVE MALTS USE?
For al customers in Europe, we rely on the services of DPD. For all customers outside of the EU, we use DHL. If you have your own preference between one of these shipping companies, you can always request it by contacting us.
WHEN DO I GET MY TRACKING NUMBER?
After we create your parcel’s shipping label, you will be emailed automatically with a tracking number. It may take an hour or so before the tracking wakes up. As a rule of thumb, we ship out between 24 and 72 hours after receiving your order, weekends not included.
MY TRACKING NUMBER ISN’T WORKING. STUPID TRACKING! WHAT CAN I DO NOW?
Stupid tracking indeed. Please follow our Delay Protocol, we’ll work it out for you.
I AM A RETAILER. CAN MUSTHAVE MALTS OFFER ME A RETAILER’S DISCOUNT?
Good question! We do offer a Retailer’s Discount, so if you are a retailer and interested in buying from our website, please contact us for discount specifics.
CAN I STILL ORDER AT MUSTHAVE MALTS IF MY COUNTRY IS NOT LISTED HERE?
We ship to most countries around the globe. Contact us for all options. We’ll get back to you very quickly, we promise.
WAIT A MINUTE… I CAN’T ORDER MORE THAN 3 BOTTLES. WHAT’S UP WITH THAT?
To the United States, we can ship roughly 3 bottles per order (to a max of 5KG per parcel). Custom services in these countries prohibit us from sending larger orders. If you would like to order more than 3 bottles, please contact us for specifics. We’ll work something out, for sure.
HOW DOES MUSTHAVE MALTS PACK THEIR BOTTLES?
We use double layered carton boxes which are specifically designed for bottle transport. Additionally, we use bubble wrap – like, a lot! – to make sure your precious purchase is secured. On the outside of the carton box we’ll place stickers that say FRAGILE. In the end, we could basically play rugby with your parcel, without breaking its contents. We won’t do that, of course, just saying.
CAN YOU RESERVE NEW RELEASE FOR ME?
We can put your name on a list and contact you when a specific release becomes available. However, we cannot guarantee that we will have sufficient stock to provide everyone on the list. We will provide on a first come, first serve basis. If you want to catch the worm, be an early bird.
CAN YOU GIFT WRAP MY ORDER?
As our business is run by men only, we do admit that it’s not our speciality. If you would really like to buy a whisky as a gift, please contact us.