CAN I PICK UP MY ORDER?
No, amigo. We keep our doors closed to the public. Not because we have anything to hide (well, apart from the lovable chaos that we call our office), but because we are truly webshop only.
CAN MUST HAVE MALTS SHIP TO THE UNITED STATES?
Yes, we can! We ship to all states in the US with exception to Alabama, Arkansas, Iowa, Kentucky, Mississippi, North Dakota, Pennsylvania and Utah. We can only ship to Alberta in Canada. Please find all our shipping information and rates to the United States and Canada here.
MY CREDIT CARD PAYMENT IS TIMING OUT. WHY IS THAT?
To protect you and us against credit card fraud, our payment provider Mollie has implemented a 2-factor authentication method: 3D-Secure. When securely buying from our store using your credit card, you will receive a message from your bank in which you are asked to authorize the payment. However, some American banks do not offer this verification method to their customers. In these cases our payment provider is not able to securely accept the transaction. In order to safely shop with us, please contact your bank or select Apple Pay to complete the transaction.
WHAT SHIPPING METHOD DOES MUST HAVE MALTS USE?
For al customers in Europe, we rely on the services of DPD. We rely on an economy service to customers in the US and to customers outside of the EU, minus Mainland China and Hong Kong, we use DHL Express. We ship with Bpost to China and and Hong Kong. If you have your own preference between one of these shipping companies, you can always request it by contacting us.
WHEN DO I GET MY TRACKING NUMBER?
After we create your parcel’s shipping label, you will be emailed automatically with a tracking number. It may take an hour or so before the tracking wakes up. We ship out between 24 and 72 hours after receiving your order, weekends not included.
MY TRACKING NUMBER ISN’T WORKING. STUPID TRACKING! WHAT CAN I DO NOW?
Stupid tracking indeed. Please follow our Delay Protocol, we’ll work it out for you.
I AM A RETAILER. CAN MUST HAVE MALTS OFFER ME A RETAILER’S DISCOUNT?
Good question! We do offer a Retailer’s Discount, so if you are a retailer and interested in buying from our website, please contact us for discount specifics.
CAN I STILL ORDER AT MUST HAVE MALTS IF MY COUNTRY IS NOT LISTED HERE?
We ship to many countries around the globe. Contact us for all options. We’ll get back to you very quickly, we promise.
WAIT A MINUTE… I CAN’T ORDER MORE THAN 6 BOTTLES. WHAT’S UP WITH THAT?
To the United States and Canada, we can ship roughly 6 bottles per order (or to a max of 10KG per parcel). If you would like to order more than 6 bottles, please contact us for specifics. We’ll work something out, for sure. Please find our shipping information to the United States and Canada here.
HOW DOES MUST HAVE MALTS PACK THEIR BOTTLES?
We use double layered carton boxes which are specifically designed for bottle transport. Additionally, we use bubble wrap – like, a lot! – to make sure your precious purchase is secured. On the outside of the carton box we’ll place stickers that say FRAGILE. In the end, we could basically play rugby with your parcel, without breaking its contents. We won’t do that, of course, just saying.
CAN YOU GIFT WRAP MY ORDER?
As our business is run by men mainly, we do admit that it’s not our speciality. If you would really like to buy a whisky as a gift, please contact us.