Privacy policy

At Musthave Malts we may act a bit funny from time to time, but we take your privacy very seriously. Therefore, please read our Privacy Policy carefully.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store and when you register at our store, as part of the buying and selling process and by obligation of Dutch laws, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your location, gender, browser and operating system. This information is stored anonymized and will not be linked to you personally.

Email marketing: only those that have given their express consent to receiving our newsletter. will receive marketing emails from Musthave Malts. We will not send out marketing emails to persons that have not given their express consent. Did you sign up to our newsletter, but you no longer wish to receive it? You can either unsubscribe by clicking on the unsubscribe link in our newsletter, or you can send an email to [email protected] with your request to be unsubscribed.

We will not hand out your information to any third-party services other than the third-party services stated under Section 5 of this Privacy policy and/or if we are obligated to do so under Dutch or European law.

SECTION 2 – CONSENT

We collect and processes your personal data on the basis of different legal grounds, depending on the nature of the Personal Data being provided and the type of processing involved. More information is provided on this here.

– Performance of a Contract

Most of the personal data processed by us is performed on the basis that it is necessary for the performance of our agreement with you, or in order to take steps at the request of the user prior to entering such an agreement. An example of this would be where we sell you an amazing bottle of whisky.

– Legitimate Interest

A second ground relied upon by us for other types of processing of your personal data, is that it is necessary for the purposes of legitimate interests pursued by us. Such legitimate interests will include where we sends you marketing about our products and services, where we believe you have a reasonable expectation that we will perform a particular type of processing on your behalf, we will only rely on such a ground where an assessment has been performed balancing the interests and rights involved and the necessity of the processing in order to provide our services, products and features to you.

– Compliance with a legal obligation

A third ground relied upon for certain types of processing, is that it is necessary in order to allow us to comply with a legal obligation. An example of this would be where we are required to retain business records for fixed periods of time in order to comply with Dutch legal requirements.

– Consent

Finally, in certain limited situations, we rely on your consent in order to process your personal data. Where we require your consent in order to collect and process certain personal data, we seek your consent at the time of provision, and such processing will only be performed where consent is secured. For example, your consent will be sought where you provide your contact information for our newsletter.

How do you get my consent?

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent. Without mentioned consent, we will not use your personal information for marketing means.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] or mailing us at:

Musthave Malts
Nijverheidsweg 18N
3534 AM Utrecht
The Netherlands

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.

SECTION 4 – PAYMENT

If you choose a direct payment gateway to complete your purchase, your data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES

Third-party service providers (such as payment gateways and other payment transaction processors and transporting companies such as DHL, DPD and PostNL), have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. All our express consent transactions are handled by Mollie.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the Netherlands, then your personal information used in completing that transaction may be subject to disclosure under Dutch legislation.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Should you have any questions concerting the above. Do not hesitate to contact us for further information.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted by Mollie, using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We shall retain your data to the extent such retention is adequate, relevant and limited to what is necessary for the purposes for which they are processed. In particular, we shall not retain data for any longer than necessary for the purposes of performing the processing outlined in this Privacy Policy.

SECTION 7 – GOOGLE ANALYTICS

We use Google Analytics to track how visitors make use of our website. We use first-party cookies (such as the Google Analytics cookie). You may opt-out of Google Analytics for Display Advertisers including AdWords and opt-out of customized Google Display Network ads by visiting the Google Ads Preferences Manager. To provide our website’s visitors more choice on how their data is collected by Google Analytics, Google has developed an Opt-out Browser add-on, which is available by visiting Google Analytics Opt-out Browser Add-on, to enable you to opt-out of Google’s programs.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at [email protected].