DELIVERY PROCEDURE

We will ship your products between 24 and 72 hours after we receive your order. Within this period, you will receive a tracking link from DPD (EU customers) or from DHL (customers outside of the EU). All deliveries should arrive within 5 working days after shipment for European customers and within 15 working days after shipment for non European customers.

DELAY PROTOCOL

Please follow our Delay Protocol if the postman is taking longer than 15 working days to ring your doorbell after shipment, if your tracking is not working or if your parcel seems stuck somewhere in the process:

1. We ship worldwide from The Netherlands. A small delay in the tracking can happen. If your tracking has not changed for 7 working days, please contact us and we will start an investigation.
2. If your tracking has not changed for 15 working days, we will see if the order is eligible to be re-shipped. Should your product not be available anymore in our webshop, we will see if the order is eligible for a refund.

DAMAGE DURING TRANSPORT

We will pack your purchase super carefully, because the whisky you just bought is totally awesome and it will be a loss to humanity if anything bad happens to it. That’s why we provide double layered carton boxes and endless layers of bubble wrap as a free service to all customers, safekeeping your collectible during transport. Should a product still be damaged upon delivery, we will take full responsibility. Please take the following steps, so we can reimburse you for the damages:

1. Please contact us about the damage within 2 days of delivery. Please also send us a picture of the damage. We promise to reply to you within 1 working day.
2. After we have contacted you, we will either have the damaged product picked up from your location or you can send it back to us with a method specified by us.
3. After we have received your return, we will reimburse you for your loss within 14 days.

Our address is:

Musthave Malts
Winthontlaan 30B
3526 KV Utrecht
The Netherlands

CANCELATION PROCEDURE

Although we expect no one to be unhappy about their purchase (because all whiskies we sell are so darn fine), it may concur that you would like to return your product. We will happily refund your money under the following conditions:

1. The product is not damaged and is in the original packaging.
2. You will inform us within 14 days after the day following the delivery of the goods.
3. Shipping costs for returning the order are payed by the customer.
4. We will only make reimbursements after receiving the returned product in good conditions.
5. Reimbursements will be made within 30 days upon receiving the returned product at our address in The Netherlands.